Legal High Return and Refund Policy – Hassle-Free Returns, Clear Guidelines
Customer Satisfaction | Easy Returns | Secure Refunds

Our Commitment to You

At Legal High, we stand behind the quality of every product we sell. Firstly, your satisfaction is our priority, and if your order doesn’t arrive as expected, is damaged, or is incorrect, we’ve made our Return and Refund Policy simple, transparent, and customer-focused.

Our goal is to make sure you feel confident shopping with us—every time.

Eligibility for Returns & Refunds

You may be eligible for a return, replacement, or refund if:

• You received the wrong product – We’ll send the correct item at no extra cost.

• Your item arrived damaged or defective – We’ll replace it promptly or issue a refund.

• Your order was missing items – We’ll ship the missing products or credit you accordingly.

• Your package never arrived – After verifying with the carrier, we’ll send a replacement or process a refund.

Please note: Due to the nature of hemp-derived products, we cannot accept returns on opened or used items unless there was a clear quality or shipping issue.

Timeframe for Requests

• You must contact us within 7 days of receiving your order for any refund or replacement request.

• For packages that never arrive, contact us within 14 days of the estimated delivery date.

How to Start a Return or Refund

1. Contact Our Support Team – Email us at [email protected] with your order number.

2. Provide Proof – Include photos of the product, packaging, and shipping label if applicable.

3. Get Approval – Our team will confirm your eligibility and provide instructions for return shipping or replacement processing.

 Refund Process

• Refunds are issued to your original payment method within 5–10 business days after approval.

• However, if you opt for a replacement, we’ll ship it at no cost as soon as your request is processed.

• Store credit may be issued for faster resolution in certain cases.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Opened or partially used consumable products

• Sale or clearance items marked final sale

• Thus orders where incorrect addresses were provided by the customer

Our Quality & Satisfaction Guarantee

Every Legal High product is third-party lab tested for potency and compliance. While we take every measure to ensure accuracy and quality, we basically understand that issues can happen—and we’re here to make them right.

Return and Refund Policy